Privacy Policy

1. Introduction

This Privacy Policy explains how Isv ApS ("we," "us," or "our") collects, uses, stores, discloses, and protects personal data when you visit our website, use our services, or interact with our coaching and personal development education programs. We are committed to protecting your privacy and handling your personal data responsibly and in compliance with the General Data Protection Regulation (GDPR) — Regulation (EU) 2016/679 — and applicable Danish data protection legislation, including the Danish Data Protection Act (Databeskyttelsesloven).

By using our website or submitting your personal data to us, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

The data controller responsible for your personal data is:

If you have any questions about how we process your personal data, or if you wish to exercise your rights, please contact us using the details above.

3. What Personal Data We Collect

We may collect and process the following categories of personal data:

3.1 Information You Provide Directly

• Contact information: Full name, email address, phone number.
• Inquiry details: Selected program of interest, preferred contact method, and any message or comment you include when submitting a contact form.
• Consent records: Your consent to be contacted and to the processing of your personal data as indicated via the Privacy Policy consent checkbox.

3.2 Information Collected Automatically

• Technical data: IP address, browser type and version, operating system, device type, screen resolution, and language settings.
• Usage data: Pages visited, time spent on pages, referring website URLs, and navigation paths within our website.
• Cookies and similar technologies: Data collected through cookies and similar tracking technologies as described in our Cookie Policy.

4. How We Use Your Personal Data

We process your personal data for the following purposes:

• Responding to inquiries: To process and respond to your contact form submissions, questions, and information requests about our coaching and personal development programs.
• Providing services: To administer and deliver our educational programs, courses, and coaching content to participants.
• Communication: To send you relevant information about programs you have expressed interest in, provided you have given your consent.
• Website improvement: To analyze website usage patterns, improve site functionality, user experience, and the quality of our content.
• Legal compliance: To comply with applicable legal obligations, including record-keeping requirements under Danish and EU law.
• Security: To protect our website, systems, and users against fraud, unauthorized access, and other security threats.

5. Legal Basis for Processing

We process your personal data based on one or more of the following legal bases under Article 6 of the GDPR:

• Consent (Article 6(1)(a)): When you submit a contact form and explicitly consent to the processing of your personal data, including consent to be contacted regarding our programs.
• Legitimate interests (Article 6(1)(f)): For website analytics, security monitoring, and improving our services, where such interests do not override your fundamental rights and freedoms.
• Legal obligation (Article 6(1)(c)): Where we are required by law to process or retain certain data, including tax and accounting records under Danish law.
• Contractual necessity (Article 6(1)(b)): Where processing is necessary for the performance of a contract with you, such as when you enroll in a program.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specifically:

• Contact form data: Retained for up to 24 months from the date of submission, unless you request earlier deletion or a continued relationship requires longer retention.
• Program enrollment data: Retained for the duration of your participation and for up to 36 months thereafter for administrative and record-keeping purposes.
• Accounting and tax records: Retained for up to 5 years as required under Danish bookkeeping legislation (Bogføringsloven).
• Website analytics data: Retained in anonymized or aggregated form for up to 26 months.

After the retention period has expired, personal data is securely deleted or anonymized.

7. Sharing of Personal Data

We do not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only when necessary:

• Service providers: Trusted third-party providers who assist us in operating our website, hosting, email services, and analytics. These providers process data on our behalf under data processing agreements that comply with GDPR requirements.
• Legal authorities: Government or regulatory authorities when required by law, court order, or legal process under Danish or EU jurisdiction.
• Professional advisors: Legal, accounting, or auditing professionals who may need access to data as part of their professional services to us.

We do not transfer personal data to countries outside the European Economic Area (EEA) unless adequate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission or an adequacy decision.

8. Your Rights

Under the GDPR and Danish data protection law, you have the following rights regarding your personal data:

• Right of access (Article 15): You have the right to request a copy of the personal data we hold about you.
• Right to rectification (Article 16): You have the right to request correction of inaccurate or incomplete personal data.
• Right to erasure (Article 17): You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for its original purpose.
• Right to restriction of processing (Article 18): You have the right to request that we restrict the processing of your personal data under certain circumstances.
• Right to data portability (Article 20): You have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object (Article 21): You have the right to object to the processing of your personal data based on legitimate interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days, as required by the GDPR.

9. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and to collect analytical data. For detailed information about the types of cookies we use, their purposes, and how to manage or disable them, please refer to our Cookie Policy.

10. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• HTTPS encryption (SSL/TLS) across all pages of our website.
• Secure storage of personal data with access controls limiting access to authorized personnel only.
• Regular security reviews and updates of our website and systems.
• Spam protection mechanisms on forms to prevent unauthorized or malicious submissions.

While we take every reasonable precaution to protect your data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but are committed to maintaining robust protective measures.

11. Children's Privacy

Our website and services are intended for adults only. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected personal data from a minor, we will take steps to delete such data promptly. If you believe a minor has provided us with personal data, please contact us at [email protected].

12. Third-Party Links

Our website may contain links to external websites or resources that are not operated by us. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

13. Complaints

If you believe that your personal data has been processed in violation of the GDPR or applicable Danish data protection legislation, you have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet):

We encourage you to contact us first so that we can attempt to resolve any concerns directly.

14. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or operational needs. Any material changes will be posted on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

15. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of Denmark and applicable EU regulations, including the GDPR. Any disputes arising from or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Denmark.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us: